Terms & Conditions

 Terms of Trading

  • All goods and services offered by us are subject to our Terms of Trading as detailed herein unless specifically varied in writing.
  • All prices quoted exclude VAT and delivery.
  • Full payment for goods is required before despatch or collection unless credit terms have been agreed in writing.
  • Discounts are only applied to trade account orders exceeding £50 net (excluding delivery charges)
  • Credit terms are strictly 30 days net of invoice date. Discounts on overdue invoices will be withdrawn.
  • Goods shall remain the property of Country Love Crafts until full payment of the related invoices has been received.
  • Payment can be made by cash, cheque, credit card, debit card, internet banking or BACS transfer.
  • Advertised prices are (a) correct at time of print (b) supersede those given in previous publications (c) subject to change without notice.
  • We reserve the right to delete any item from our catalogue without prior notice.
  • Any time or date for delivery is given in good faith but is an estimate only. We shall not be held liable for the consequence of any delay, however caused.
  • All transactions are on a business to business basis.

Payment, Ordering and Despatch


  • Orders can be placed online (this is our preferred method), by phone, email, fax or in person. 
  • Excluding online orders, please provide the item code and description as this will ensure greater accuracy.
  • Order confirmations are sent to email addresses. 
  • Our online ordering system is only able to show one tier of discount.  Therefore, Premier Accounts and Guild Member reductions are not visible when ordering online but they are shown on all "order confirmations".
  • Orders are shipped on a first come, first served basis.  
  • Please remember to let us know if your order is required for a specific event and we will endeavour to ship accordingly. 
  • Likewise, please let us know if your order is non-urgent to help us prioritise our delivery schedule.
  • Typically goods are despatched within 24-48 hours of receipt of orders.  We prefer longer timescales for initial stock orders and overseas orders may take longer to co-ordinate.
  • Do remember that couriers do not offer a "guaranteed service" - only a "best endeavours" delivery service (this is due to traffic and weather conditions, driver availability, vehicle issues etc).  Therefore, please remember to allow a few days contingency when ordering with tight timescales.
  • Items are sold in box quantities or pack sizes unless specified as "sold singularly".
  • If you require a specific number of items for an event, remember to order a few extra items as a contingency.
  • Click here to find out more about our Despatch (and ordering) processes/services.
  • Any product or service is sold in accordance with the Terms of Trading outlined on this page and on the inside cover of our catalogue.
  • Unless otherwise stated, prices quoted exclude delivery and VAT.
  • Prices are correct at the time of print and are subject to change without notice.
  • We will send an electronic "order confirmation" after you have placed your order
  • Any product or service is sold in accordance with the Terms of Trading outlined on this page and on the inside cover of our catalogue.
  • Unless otherwise stated, prices quoted exclude delivery and VAT.
  • Prices are correct at the time of print and are subject to change without notice.

Cancelled orders

  • Cancelled orders will incur a restocking fee of 20%.  This charge is only applicable for orders that have been picked and packed and it will be applied whether or not the consignment has left the warehouse.  This re-stocking fee covers the admin, labour and packaging costs incurred for (a) preparing the original order and (b) returning the goods from the cancelled order back into stock.

Order Confirmations

  • You will be sent notification that your order has been received by e-mail shortly after placing your order. This email will summarise the full details of your order - including confirmation of items order, costs and delivery address. PLEASE THOROUGHLY CHECK THIS DOCUMENT.
  • This will be written in English and sent to the e-mail address you provided.  We would advise you to print and retain this information. Your order confirmation will contain an individual order number. 
  • Order Confirmations are sent to help both businesses.  They are sent for two reasons:
    • To confirm receipt of order.  If you have placed an order and have NOT received an order confirmation, please telephone Country Love Crafts immediately on 01235 861700.
    • To improve efficiency.  To minimise errors and costs, please check you order confirmation.  Check the products, prices and delivery address. 
  • Order confirmations will detail trade prices and discounts.  VAT is not shown on the documents.


  • Notwithstanding delivery and the passing of risk in the goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
  • Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Sellers fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and the third parties and properly stored, protected and insured and identified as the Seller’s property but the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business.
  • Until such time as the property in the Goods passes to the Buyer (and provided such Goods are still in existence and have not been sold). The Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
  • If these Clauses apply then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
  • Payment is due on or before the Invoice payment due date and can be received via cheque made payable to Country Love Crafts or via electronic transfer to HSBC Holborn Circus London EC1N 2HR, Account name Country Love Crafts, Sort Code **-**-**, Account Number ********
  • Interest and Compensation arising from late payment may be charged in accordance with the Late Payment of Commercial Debts (interest) Act 1998.
  • Errors and omissions accepted.

Delivery Arrangements:

  • Deliveries are made weekdays and are generally between the hours of 9am and 5pm.
  • Remember to let us know what day(s) your business is closed.
  • It is possible to organise a Saturday delivery to a mainland UK address for an additional charge.
  • We are unable to offer a timed service.
  • Please remember to provide additional instructions at the time of ordering e.g. narrow street, business opening times, or alternative arrangements should you have to collect children from school etc.
  • We respect your right to receive our products in good condition and unreservedly will credit any damaged or unsatisfactory items. The item can then be re-ordered with your next order. 

Signing for Goods:

  • Your invoice will generally arrive with the goods.
  • Unless you check your consignment while the courier waits, please do not sign for any goods without marking the paperwork as "unchecked". We are unable to make a claim on damaged goods unless this practice is followed.
  • Remember to check courier paperwork thoroughly to ensure you sign for the correct number of boxes with the correct addresee information.

Late or Non-Arrival of Goods:

  • Any time or date for delivery is given in good faith but is an estimate only.  We shall not be liaible for the consequence of any delay, however caused.
  • We are unable to contact a delivery driver on the day of delivery.
  • We hope that your goods arrive within the expectations given by our sales staff. However, if your goods are late or the service is disappointing, please let us know immediately so that we may carry out appropriate investigations.

Order anomolies:

  • Where possible, damaged items and order anomalies need to be reported within 48 hours of receipt.
  • We are unable to make claims for compensation with our couriers unless we receive notification within seven days of receipt of goods.
  • Damaged items will be credited.  Due to the fragile nature of our products, and to save on costs, we would prefer to credit goods or send out replacement goods with a future order. We cannot replace single units as items are sold in box quantities (or pack sizes) - unless of course, the item is specified as "single" or "sold singularly".
  • We will require photographic evidence from any customer claiming credits for damaged items. Please email photographs to
  • All claims & shortages must be made in writing within 7 days of delivery date quoting the invoice number.
  • Regrettably, we cannot give a credit for problems that are reported later than 30 days from the date of the invoice.
  • Occasionally we may ask for goods to be returned.  On these occasions, Country Love Crafts will reimburse return postage (this will need to be pre-agreed/authorised by us in writing).
  • Stock cannot be returned unless a genuine mistake has been made. If this happens please call the office within 48 hours of receipt of the order.
  • A credit will be raised for returned goods (minus a 15% handling charge) provided they are:-
    • Received back in a re-saleable condition.
    • Accompanied by a copy of the Invoice & an explanation for their return.
    • With authorised prior agreement from Country Love Crafts.


 Website Content

  • This website is updated by Country Love Crafts.  Tel: +44 (0) 1235 861700 or +44 (0) 01787 375241
  • All materials on this site are protected by copyright and intellectual property laws and are the property of Country Love Crafts. Unless stated otherwise, you may access and download the materials located on and only for personal, non-commercial use.

Website Disclaimer:

  • This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website. We reserve the right to modify these terms at any time. You should therefore check periodically for changes. By using this site after we post any changes, you agree to accept those changes, whether or not you have reviewed them.
  • Visitors who use this website and rely on any information do so at their own risk.
  • We are not responsible for the contents or reliability of any other websites to which we provide a link and do not necessarily endorse the views expressed within them.
  • By sharing any contribution (including any text, photographs, graphics, video or audio) with us you agree to grant us, free of charge, permission to use the material in any way we want (including modifying or deleting it). In order that we can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws and that you have the right to give us permission to use it for the purposes specified above.
  • You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. The majority of content posted in this forum is created by members of the public. The views expressed are theirs and unless specifically stated are not those of Country Love Crafts. We accept no responsibility for any loss or harm incurred.
  • We do not warrant that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available is free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
  • The laws of England and Wales shall govern your use of the site and you hereby agree to submit to the exclusive jurisdiction of the English courts.
  • Officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of any information, services or content from or or

Limitations of use and use of content:

  • All content including Intellectual Property belongs to Country Love Crafts or its suppliers.
  • Subject to the limitations below you are authorised to use the content for personal or non-commercial purposes, this use shall be limited to:
    • Viewing on a computer screen
    • Printing individual pages
    • Storing individual pages electronically (disk)
    • Storing individual downloads electronically (disk)
  • The content is owned by Country Love Crafts however Country Love Crafts take no responsibility for the accuracy or completeness of material on the site.
  • Links to other websites: Country Love Crafts takes no responsibility for the content or availability of any other websites linked to
  • The privacy policies of these other sites may significantly differ from that of 'Country Love Crafts'. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.

Further Limitations

  • You may not distribute content without prior written permission from Country Love Crafts.
  • You may not supply content to others, without prior written permission.
  • You may not pass off content as your own.


  • Country Love Crafts takes reasonable care to keep the 'Country Love Crafts' website available to you, however we offer no warranty that the site will be available at any specific time. Due to both operational and security issues certain parts of the site may or may not be available to you.


  • 'Country Love Crafts' requires that customers leave an email address, name, address and postcode. These are used to better serve the users. This information is used to allow us to notify customers of crafting events in their neighbourhood and to be emailed regular updates and information about crafting products and to allow our trade customers to use the online ordering system. If you do not wish to receive these emails or would like to change the details held, please contact sales on 01235 861700 or email


  •  It is the customers’ responsibility to keep their passwords for the trade area of our site confidential.

Prize Draws

  • 'Personal Impressions' offers regular prize draws, the winning selection is made purely at random.


  •  If you need to contact 'Country Love Crafts' please use the contact us section on the website.

Website Cookies

  •  Like many websites, Country Love Crafts places small data files known as cookies on your computer.
  • The cookies on our site are not used to identify you personally but they can remember activities and preferences chosen by you and your browser. We have cookies that collect information on visitor data (number of unique visits & page views), download times (average, fastest, slowest), page statistics (most popular entry, exit and landing page) and browser data (browser used, search engine or direct link). To help improve our site content, we also record a list of search terms that are entered in our “search bar” and the number of times these search terms are used.
  • Google Analytics is an analytics product that Country Love Crafts has the option to use. It keeps track of the number of visitors to the site and the length of their stay. The metrics obtained through the use of first-party Google Analytics cookies do not include any information that would allow Country Love Crafts to personally identify visitor. The data is anonymous and is collected/stored on Google's servers. Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that information about your website visit is not sent to Google Analytics. Click here for information on cookies used by Google Analytics and click here for further information on how to opt out of Google Analytics.
  • Finally, please be aware that uses cookies to ensure the integrity of transactional and navigational processes on the web site. No personal information is retained and the session identification number automatically assigned to you when you use our web site is deleted at the end of the transaction.
  • If you continue to use our sites ( and we will assume your acceptance of our use of cookies.

Data Protection Statement

Website Visitors

  • Country Love Crafts takes its responsibilities regarding the protection of personal privacy very seriously. Any personal data requested on our website will be held securely and processed in accordance with the requirements of the 1998 Data Protection Act.
  • In each case where you may be invited to submit personal data, such as an e-mail or postal address or a telephone number, you should find a clear statement of:
    • what data will be held
    • the purposes for which the data will be held
    • a contact name, e-mail address or telephone number to use should you wish to check or amend the data held, or request the deletion of that data
    • whether any of the data will be disclosed to any third party, and if so, to whom.
  • If, after reading such a statement, you choose to submit any personal data, you are thereby giving your consent for that data to be held and processed for the stated purpose or purposes. If you find that such information is not available, or if you feel that it is unclear or inadequate, please contact or call sales on 01235 861700.


  • As an employer, Country Love Crafts takes its responsibilities regarding the protection of their employee's personal privacy very seriously. Country Love Crafts holds staff information purely for company use. If, for any reason, staff data needs to be passed to a third party, Country Love Crafts will obtain consent from the individual concerned, prior to disclosure.
  • Staff biographical details may be found on some web pages. Where this occurs, these members of staff have given their consent for such information to be made available. However, publication in this way does not mean that such data have been placed into the public domain. Country Love Crafts retains control and copyright of such data and the data must not be reproduced or further processed without Country Love Crafts authorisation.


  •  As a supplier, Country Love Crafts takes its responsibilities regarding the protection of their customer's personal privacy very seriously. Country Love Crafts holds customer information purely for company use. If, for any reason, client data needs to be passed to a third party, Country Love Crafts will obtain consent from the individuals concerned, prior to disclosure. Country Love Crafts does not sell or exchange customer data with third parties.
If you have any questions regarding the data protection statements found on this page please contact or call sales on 01235 861700.

Privacy Policy

  •  These require personal information to be:
    •  fairly and lawfully processed;
    •  processed for limited purposes;
    •  adequate, relevant and not excessive;
    •  accurate;
    •  not kept longer than necessary; 
    •  processed in accordance with your rights;
    •  kept secure;
  • We will collect and process information in accordance with the following policies:
    • We respect your personal information and undertake to comply with applicable Data Protection legislation.
    • All data collected from you will be transmitted to servers where it will be processed.
    • Collecting information provides specific benefits to our website visitors. Collecting your information will allow us to process your order and to better advise you of goods and services that may be of interest to you.
  •  We use the information for the following purposes:
    • processing any order or enquiry from you
    • processing your interest in us, whether as a potential employee or customer or supplier or statistical purposes to improve the services we provide to administer our business to notify you of topics that may be of interest to you completing or supporting any transaction or activity you have with us tailoring the website for its visitors analysis and reporting contacting our visitors for promotion of the site or products.
  •  You are under no obligation to provide any personal data if you do not wish to.
  • Protecting the security of all personally-identifiable information associated with our guests is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users' personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Service Pledge

  • At Country Love Crafts we understand that our customers expect friendly and courteous service.
  • Our staff have been hand-picked to form a team that work well together in order to deal with any problems, and ensure that your order is despatched in a timely manner. We are constantly monitoring and changing our working practices to reduce errors and damages. For more information about our ordering and despatch process, click here. Our pride in our company hopefully reflects in the contact you have with our staff and we welcome any feedback you can give us.


(Version 1.0 – 08-04-2008 PI)